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Shipping Policy
Shipping & Delivery:
Free Shipping Areas:
EU: Free shipping to countries: Denmark, Spain, Ireland, Netherlands, Portugal, Lithuania, Slovakia, Romania, Finland, Bulgaria, Croatia, Austria, Sweden, France, Czech Republic, Belgium, Poland, Estonia, Greece, Germany, Luxembourg, Latvia, Slovenia, Hungary, Italy.
UK: Free shipping for England, Scotland, and Wales excluding islands
US: Free shipping for AL AK AZ AR CA CO CT DE DC FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY etc.
Areas Requiring Additional Shipping Costs:
EU: None
UK: None
US: None
Undeliverable Areas:
EU: island regions of EU countries
UK: Northern Ireland, British states island areas
US: U.S. states island areas
Processing Time: For "In Stock" products,it typically takes 1-2 business days from our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.
Shipping Time:
For EU market: 3-7 business days.
For UK market: 2-4 business days.
For US market: 7-10 business days.
Note: Once you ordered, please do the tracking two days later here: https://www.17track.net/en and you can receive your order products in about 3-12 working days.
The estimated shipping time is only an estimation for domestic shipping time based on our experiences, does not include processing time.
Track Your Order:
When your order is shipped out from our warehouse,we will send an email to the email address you left when placing order, with your tracking information. If you don't receive this email, Or you have any questions about shipping, please contact us at info@joyor.net.
Once you ordered, please do the tracking two days later here: https://www.17track.net/en and you can receive your order products in about 3-12 working days.
For Pre-order E-scooter:
From time to time, we offer PRE ORDER on the product page. Please refer to the product page for detailed PRE ORDER shipping time（We will announce the estimated time of arrival in the learn more section of the product page）.
If you have any questions or concerns, please feel free to contact our customer service team at info@joyor.net
Thank you!
